Shipping charges
Standard shipping is $12 when the merchandise total after discounts is below $250, and free at $250 or more. Any available expedited or special-handling charge must be disclosed before payment. Free shipping does not guarantee a delivery date.
Our 24-hour dispatch target
We aim to ship products within 24 hours after receiving your order. This is a dispatch target, not a guarantee of delivery within 24 hours. Payment, destination eligibility, and inventory must be verified before fulfillment. If an issue prevents shipment on that schedule, we will notify you. A created shipping label does not mean the carrier has received the parcel.
Transit time and delays
Processing time and carrier transit time are separate. Transit starts when the carrier receives the parcel. Carrier delivery dates are estimates unless expressly guaranteed. Weekends, holidays, weather, and service interruptions may affect arrival. Monitor tracking and contact support@bculabs.com when a stated estimate passes or tracking shows an exception.
If we cannot ship within the applicable promised or legally required time, we will provide the required delay notice and the option to consent to the delay or cancel for a refund. Carrier delays do not remove your rights under applicable law.
Address accuracy and receipt
Check the recipient name, street number, unit, postal code, and delivery access before ordering. Email corrections immediately; changes are not confirmed until support accepts them. Rerouting after dispatch may not be possible. Customer-provided address errors, refused deliveries, and uncollected parcels do not qualify for free reshipping under our voluntary policy. Any proposed reshipping charge requires your approval.
Report delivery issues within 24 hours
Email support@bculabs.com within 24 consecutive hours of the carrier-recorded delivery for visible damage, shortages, or incorrect items. Weekends and holidays count. Your initial email timestamp determines whether the report was on time; a later support reply does not make it late.
Reports after that deadline are not eligible under our voluntary replacement policy. This deadline does not remove statutory rights or exclude hidden defects that could not reasonably be discovered during delivery inspection. Never-delivered shipments are handled separately below.
Required claim details
Include your order number, affected product and size, quantity, delivery date, and a description of the issue. Attach clear photos of the shipping label, outer packaging, inner packing, and affected items. Retain the parcel, packaging, and affected items. Report within 24 hours even if some evidence is still being gathered; support may request additional reasonable information. Do not use, reconstitute, or discard an affected item while the claim is reviewed.
Missing parcels and delivered scans
If tracking says delivered but you cannot find the parcel, email within 24 hours of that scan and check with household members, reception, and the delivery location. We review the scan alongside other evidence; it does not automatically decide a claim. If tracking never shows delivery, contact us when the delivery estimate passes—the delivered-item deadline does not apply to a parcel that never arrived. A carrier investigation may be needed before a decision.
Replacement approval
A report requests review; it does not automatically authorize a replacement. Approved damage, shortage, or incorrect-item claims replace the affected quantity with the same product and size, with standard replacement shipping at our expense. If unavailable, we will discuss timing or an alternative; substitutions require your agreement. We do not offer discretionary refunds. Any refund or other remedy required by law remains available.
Storage, handling, and returns
Follow the product’s stated storage and handling instructions promptly after receipt. Damage caused after delivery by misuse or improper storage is outside our voluntary replacement policy. Do not send items back without written authorization. Change-of-mind returns and exchanges are not offered. These rules do not limit remedies required by applicable law.