ORDER QUESTIONSLet’s help with your order.Send order question →HERE WHEN YOU NEED US
How can we
help?
Questions are welcome. Tell us what you need with an order, inventory, shipping, or your account, and a real support response will follow.
Email support →Typical replyWithin one business day
Usually within one business dayORDER QUESTIONSLet’s help with your order.Send order question →
INVENTORY QUESTIONSFind the right product and size.Check availability →
BULK ORDERS · COMING SOONGet an update when bulk ordering opens.Join the bulk list →QUICK ANSWERS
Before you email us.
How quickly will I hear back?＋
Most inventory and order questions receive a thoughtful reply within one business day.
Can you help me check inventory?＋
Absolutely. Send the product, presentation, and quantity you are looking for and we’ll confirm what is currently available.
Do you provide human-use instructions?＋
No. BCU Labs products are presented strictly for laboratory research, and support cannot provide dosing or treatment guidance.
What should I send for a shipping issue?＋
Report visible damage, shortages, or incorrect items to support@bculabs.com within 24 hours of delivery. Include your order reference, delivery date, and photos of the label, packaging, and affected items. Your initial email timestamp counts, even if we reply later. Approved claims receive replacements; legally required remedies remain available. See Shipping & Handling for missing parcels and the full policy.
Can I change an order after placing it?＋
Reach out as soon as possible. We’ll help if fulfillment has not already begun.
Do you ship internationally?＋
Availability depends on the destination and product. Contact us before ordering and we’ll check the options.
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